We Buy & Sell Second Hand Watches

Frequently Asked Questions:

Q. What does Unworn Mean?

A. If a watch states that is unworn it means that the watch has been recently purchased new, then sold to us without being worn. The watch will have all the protective stickers and seals still on the watch. The watch will also have the manufacturers guarantee.

Q. What does 10/10 mean?

A. This is a mark out of 10 that we give all our watches. If a watch is 10/10 it means that it is in mint condition and includes its original box and papers. Older watches can be 10/10 if we consider them to be in mint condition for their age. If a watch is just below this standard or if it does not have official papers as they have been misplaced then we classify it as 9/10. We speak to clients regularly to ensure that our marks are fair and a true representation of the watch. When a watch is new it will state unworn in the condition box.

Q. What are Authenticity Papers?

A. If a watch is for sale and it states it has box and Authenticity Papers then it simply means that Official Watches Co Uk supply written authorization that the watch has been checked for Authenticity and is a genuine Swiss Timepiece in movement, case and bracelet (unless stated otherwise). Our Managing Director then signs it. This is usually because the watch has been sold to us without Original Papers as they have been misplaced.

Q. How can I be sure the watch I'm purchasing is genuine?

A. There are a number of ways you can check that the watches we sell are genuine. Official Trading Ltd has no links with other watch companies and does not deal in fake watches. As we are a UK LTD company you can check online at http://www.companieshouse.gov.uk. Our Company Registration Number is 5970282 VAT No: 894 150 802. All watches come with original paperwork or Authenticity Papers from us to confirm they are genuine. If you are unhappy for any reason you can return any pre-owned watch sent out mail order, unworn, within 7 days for a full refund as part of our 7 day, no quibble money back guarantee. (We are unable to offer refunds on new watches ordered or watches collected.). In addition to these checks you are also covered if you pay by Credit Card via your Card Insurance. Call your Credit Card Company for more details.

Q. Where can I contact you?

A. You can contact us via our contact details. Q. Can I claim any VAT back if purchasing from overseas?

A. We deal in pre-owned watches so the VAT has already been paid when the watch was purchased originally and so the price you see does not reflect VAT. Our VAT Number is: 894 150 802

Q. What forms of payment do we take?

A. We accept all major debit and credit cards including Switch, Delta, VISA, SOLO and MasterCard. We also accept cheques and cash. We charge 2% on all credit cards and 5% on AmEx. If you have any Card not listed then please call us to confirm.

Q. Do you take payment over the Internet?

A. You can choose to make payment either offline or online. Our Site is a full e-commerce site so any product you see available can be purchased on line. When dealing with larger sums we recommend you contact us for the safest option. This way none of your personal details are held on our system and you are protected from fraud. What's more we've never had a problem with it! Other benefits of Off-line payment are that our liability is reduced. We also prefer to talk to our clients so we can discuss your options.

Q. Can we adjust the bracelet?

A. Yes! When you purchase a watch from us you can give us details as to the size of your wrist and we will adjust the bracelet accordingly. To measure your wrist, please use our Watch Ruler. On this page you will see a ruler that, when printed off, is to scale. Wrap this around your wrist to the required length and let us know your measurements - we'll do the rest. You'll also receive any extra links removed with your watch when it is delivered.

Q. I live over-seas. Can I purchase or sell to you?

A. Yes But Please contact us to check for Terms & Conditions

Q. Can I view before purchasing?

A. Yes please feel free to visit us at our Boutique where all our stock is available to be viewed. For clients buying over the Internet we offer a 7-day money back guarantee on Pre-owned watches. We are unable to offer refunds on New Watches purchased.

Q. Can I get a valuation on my watch?

A. Yes. Simply fill in the Selling a Watch form on this site (under the Contact Us section) and we will get back to you within 1 working day. We are unable to offer valuations over the phone.

Q. Can you keep a watch for me while I think about it?

A. Yes we can. If you call us in regard to a particular model that you are interested in then we can put it On Hold for you for 24 Hours. Call us for more details.

Q. Why do we charge 2% on Credit Cards and 5% on AmEx?

A. Unfortunately this is a cost we incur on all credit card payments and covers your insurance of the item(s) you are purchasing. By charging you this cost we are able to keep our watch prices at a competitive rate. Thus the price you see on the web is a cash price. This enables us to pass our discounts onto you, the customer. There is no charge on Debit Cards, Cheques or Cash transactions.

Q. What are my delivery options and how long does it take?

A. For UK Mainland: If we receive your rder back by 3pm then delivery will be made the following day, Tuesday to Friday. We do not send out deliveries over the weekend. Delivery is made by Royal Mail Special Delivery and is insured. This is included in the delivery charge of £10GBP. If you wish to have your watch delivered before 9am, the delivery cost is £20.00 GBP. We will call you the following day to confirm that you have received your order. Watch Winders will cost £15 for delivery and will be sent by Parcel force. Deliveries can only be made to the account holder's address and has to be signed for by the account holder whom has paid for the watch. Deliveries can be tracked at all times so call us if you need assistance.

Q. Can I order watches from you?

A. When the watch is pre-owned you can use the online request form and we will contact you as soon as the model becomes available. Please note that this is not an ordering service as we are unable to guarantee the availability of pre-owned pieces.

Q. I would like to make a complaint, whom do I contact?

A. If you have any reason to complain (which we are sure you won't!) please put your complaint in writing via post or by e-mail. The details are listed on our contact us page. We will acknowledge receipt of your letter within 5 days and update you as to the progress regularly. We hope to resolve any problems at the earliest opportunity.